Privacy & Cookies Policy

At Elite Accounting & Finance ("we", "us", "our"), we are committed to protecting the privacy and personal information of our clients and website visitors. This Privacy & Cookies Policy explains what information we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We may collect the following types of personal information:

• Contact details (name, email address, phone number) submitted via our website forms
• Enquiry details and messages submitted through the contact or callback forms
• Technical data including your IP address, browser type, and pages visited (collected via cookies)

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries and callback requests
• Provide accounting and financial services
• Improve our website and services
• Comply with legal and regulatory obligations

3. Cookies

Our website uses cookies — small text files stored on your device — to enable essential functionality and, with your consent, to analyse website traffic.

Essential Cookies

These cookies are required for the website to function correctly (e.g. storing your cookie consent preference). They cannot be disabled.

Analytics Cookies

With your consent, we use Google Analytics to understand how visitors use our website. Google Analytics collects anonymised data such as pages viewed, time on site, and referral sources. You may opt out at any time using the cookie settings in our cookie banner or via the Google Analytics opt-out browser add-on.

4. Third-Party Services

We use the following third-party services that may process your data:

• Google Analytics & Google Tag Manager — website analytics (see Google's Privacy Policy)
• Formspree / AWS SES — for form submission processing (where applicable)

5. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Personal data submitted through our website forms is transmitted over HTTPS.

6. Your Rights

Under the Australian Privacy Act 1988 (and the Australian Privacy Principles), you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

7. Contact

If you have any questions about this policy or how we handle your personal information, please contact us:

• Phone: +61 409 774 071
• Address: Forestville, Sydney NSW 2087

This policy was last updated in 2021.